FAQs
These are some of the more common queries that we have encountered with our customers. If you do not find your question(s) here, feel free to contact us.
Q. Is there any delivery charge? How long will it take for the delivery to reach?
A: Delivery is free for purchases above $20 in Singapore. It usually takes 2-3 working days for our products to be delivered to you.
Q. How long is the warranty period?
Q. How strong (power suction) are the vacuums cleaners?
A: Below is a list of vacuum cleaners model and its power suction functionality.
| Model | Power Suction |
| EC27 Cordless Vacuum Cleaner | 70W / 130W |
| EC25L Cordless Vacuum Cleaner | 60W / 120W |
| EC25 Corded Vacuum Cleaner | 500W |
| EC19L Cordless Vacuum Cleaner | 45W / 80W |
| EC19C Cordless Vacuum Cleaner | 45W / 80W |
| SVC1016 Corded Vacuum Cleaner | 400W |
| ALT SVC1020 Corded Vacuum Cleaner | 300W |
| SVC1012C Car Vacuum | 150W |
| SVC1019C Car Vacuum | 150W |
Q. How long does the battery last for cordless vacuums cleaners?
A: Below is a list of vacuum cleaners model and its max working time.
| Model | Max Working Time |
| EC27 Cordless Vacuum Cleaner | 45+mins (70W) / 22mins (130W) |
| EC25L Cordless Vacuum Cleaner | 45+mins (60W) / 22mins (120W) |
| EC19L Cordless Vacuum Cleaner |
35+mins Normal Mode (45W) / 17mins Power Mode (80W) |
| EC19C Cordless Vacuum Cleaner |
30mins Normal Mode (45W) / 15mins Power Mode (80W) |
Q. How long does the vacuum cleaner takes to charge?
A: Below is a list of vacuum cleaners model and its charging time.
| Model | Charge time |
| EC27 Cordless Vacuum Cleaner | 3hrs |
| EC25L Cordless Vacuum Cleaner | 3hrs |
| EC19L Cordless Vacuum Cleaner | 3hrs |
| EC19C Cordless Vacuum Cleaner | 3hrs |
Q. Do I have to charge the vacuums for an extended period of time on the first charge?
A: There is no need to charge our vacuums for an extended period of time on the first charge. The batteries in the vacuum are pre-charged before they are assembled.